Contact Us
Email Support
[email protected]Our primary support channel for all account inquiries, trading questions, and technical issues.
Hours & Response Times
Priority Escalations
Inquiries related to the following are treated as Priority Escalations and triaged within 12 business hours:- Unauthorized account access or suspected fraud
- Account lockouts
- Deposit not credited
- Withdrawal questions
- Account security concerns
Reporting Fraud or Unauthorized Access
If you suspect unauthorized access to your Pauv account:1
Email support immediately
Send an email to [email protected] with “URGENT: ACCOUNT SECURITY” or “URGENT: FRAUD” in the subject line.
2
Account freeze
Upon receipt, your account and balance will be temporarily frozen to prevent unauthorized activity.
3
Deposit & withdrawal suspension
All deposit and withdrawal capabilities for the affected account are suspended during investigation.
4
Account recovery
Our team will work with you to secure your account and resume normal access.
Self-Service Resources
Before contacting support, check if your question is answered in our documentation:How It Works
The NPSI, trading up and down, and VBC 4.1
Funds
Deposits, your balance, and withdrawals
Trading
How to open and close positions
Refund Policy
When refunds apply and how to request one
Common Questions
How long do withdrawals take?
How long do withdrawals take?
Withdrawals are automatic. Press withdraw and it processes with no manual review.
My deposit hasn't shown up yet. What do I do?
My deposit hasn't shown up yet. What do I do?
Deposits through Glide are credited automatically. If a completed deposit has not been credited, contact support with your Glide transaction reference.
Can I transfer my balance or positions to someone else?
Can I transfer my balance or positions to someone else?
No. Balances and positions are not transferable to other users. To move funds, withdraw from your account.
What happens if the NPSI moves against my trade?
What happens if the NPSI moves against my trade?
The NPSI is driven entirely by trading activity through VBC 4.1. If the market moves against you, closing your position will return less than you committed. A short is automatically liquidated if the NPSI rises enough that the buy-back cost reaches 95% of the position’s escrow; whatever remains of the escrow after the buy-back is returned to you. Pauv does not offer refunds for NPSI movement or liquidations. See our Refund Policy.
How does the referral program work?
How does the referral program work?
Refer a friend and you collect 100% of the trading fees on their first 100 trades, credited to your balance in real time. See Referral Program.
I'm a public figure. How do I claim my NPSI profile?
I'm a public figure. How do I claim my NPSI profile?
Visit your profile on pauv.com and select Claim Your Profile. Our team confirms your identity, and you begin receiving a share of the trading activity on your profile. See For Public Figures.
How do I get a public figure listed?
How do I get a public figure listed?
Anyone can suggest a public figure. Pauv reviews and decides before the profile goes live. See For Public Figures.